If you need financial advice, please click here.

If you have questions about your benefits, click here to speak to a benefits counsellor.

The Fund offers various channels for members to get in touch and receive assistance regarding their benefits, claims, and other Fund-related inquiries.

 

ISASA Retirement Fund Helpdesk:

E-mail: isasa@oldmutual.com

Tel: 0860 466 466

 

WhatsApp Service: 0860 933 333

 

Need help on the Secure Member Portal?

Tel: 0860 606 500 

Email: Help-Secure@oldmutual.com

 

Leaving the Fund and need to know what your benefit is?

Tel: 0860 455 455 or

Email: isasa@oldmutual.com

 

Want to apply for a housing loan?

Email: RFAHousingLoans@oldmutual.com

 

Need help with Two-Pot claims or queries?

Tel: 0860 203 040

 

Pencare:

Tel: 0860 40 60 90 or

Email: pencarehelpdesk@oldmutual.com

 

Payroll Services

Tel: 0860 009 007

Email: Payrollsupportservices@oldmutual.com

 

Want to log a disability claim?

Tel: 021 509 3911

Email: gapdisabilityassessments@oldmutual.com

 

Want to log a funeral or death claim?

Tel: 021 509 4351

Email: gapdeathclaims@oldmutual.com

 

Ms Logie Govender

Mobile: 065 910 9141
Email: LGovender4@oldmutual.com 

Ms Londiwe Mbanjwa

Mobile: 068 082 8567
Email: LMbanjwa@oldmutual.com 

Mr Lwazilwethu Bossman 

Mobile: 061 400 3591
Email: LBossman@oldmutual.com

Click here to download the contact details list

If you have any complaints regarding the services received, please submit full details to:

Email: Isasacomplaints@oldmutual.com

Should you not receive a satisfactory reply within 30 days, you have the right to direct the complaint to the Pension Funds Adjudicator for assistance at the below contact detail:
Address: 4^th Floor, Riverwalk Office Park, Block A, 41 Matroosberg Road, Ashlea Gardens Ext 6, Pretoria

Tel:  012 748 4000 or 012 346 1738

Fax:  086 693 7472

Email:  enquiries@pfa.org.za

The Adjudicator’s rulings have the same legal effect as a civil judgment.