Voluntary Critical Incidents Benefit

The Critical Incident Cover is a voluntary Group Life Scheme open to all ISASA Schools. Each school can choose to participate in the Scheme. Once a school participates in the Scheme, all eligible employees must join the scheme.

Should the school wish to add this benefit, please contact Logie Govender at LGovender4@oldmutual.com and Sibusiso Mkiva at SMkiva@oldmutual.com

Click here for the GAP Critical Incidents Cover Brochure

What is the process to add the benefit?

  1. The employer must complete the GAP Onboarding Form to begin the process of launching the scheme.

  2. Complete Sections 3 and 12 of the form and provide the following documents, which is required for customer verification purposes:

    • Client Registration Certificate

    • Mandated Official Documentation:

      1. Evidence of Authority:

        • A general board resolution signed by the Company Secretary, Chairman, or a Director, authorising appointed individuals to act on behalf of the customer in relation to Old Mutual.
        • A delegation of authority or scheme of delegated authority. 

          Click here for the Authority letter example 

      2. Proof of Address

      3. ID or Passport Number

On receipt of the above, Old Mutual will continue and get the insurer to launch the scheme.

Click here for the GAP Onboarding Launch Form

Monthly submissions

Below is the data template to use when submitting monthly schedules:

ISASA data template

HR must ensure that both the member data and proof of payment are sent each month to the GAP Data and Premiums Team at: GAPDATAANDPREMIUMS@oldmutual.com 

 

Hot Topics

Your Life Newsletter: March Edition

March 2026 Living the golden years newsletter

New Year. New Member Guide

Contact Us

 
NAME
EMAIL/CELL NUMBER
YOUR ENQUIRY

E-mail: isasa@oldmutual.com

Tel: 0860 466 466

WhatsApp Service: 0860 933 333


Need help on the Secure Member Portal?
0860 60 65 00 or

Email: Help-Secure@oldmutual.com

 

Leaving the Fund? Member quotations: 0860 455 455 or

Email: isasa@oldmutual.com


Financial Advice and need help understanding benefits: 0860 388 873 or

Email: Membersupportservices@oldmutual.com


Pensioner Support

Pencare: Tel: 0860 40 60 90 or

Email: pencarehelpdesk@oldmutual.com

MOVE